My client is a long established national business providing a range of tools, equipment and solutions to the automotive workshop sector. Due to business growth, they are seeking an experienced Customer Service Supervisor/Team Leader to lead its customer service and coordination functions.
This is a hands‑on leadership role focused on delivering high service standards, efficient scheduling, and a positive customer experience. We are seeking a candidate who enjoys leading people, improving processes, and acting as the central point of coordination between customers, technicians, sales, and internal stakeholders.
Key responsibilities
- Lead, coach, and support a team of customer service and administration staff, ensuring inbound and outbound enquiries are accurately logged and prioritised
- Assist your team in the coordination of service technicians to maximise utilisation and meet SLAs
- Ensure accurate job creation, quoting, warranty processing, invoicing, and job closure & monitor any backlogs
- Act as an escalation point for high‑priority or complex customer matters and drive customer satisfaction through clear communication
- Identify inefficiencies and lead continuous improvement initiatives across service operations
About you!!
- Demonstrated experience leading customer service teams
- Strong customer service and solution focused approach with excellent time management capabilities
- Solid understanding of service operations, scheduling, and job management processes
- A detail‑oriented approach with a continuous improvement mindset
- Clear communication skills and the confidence to lead, escalate, and influence
What’s on offer?
- A stable leadership role within a well‑established and growing national business
- Opportunity to influence service delivery and team performance
- Collaborative environment with strong internal stakeholder engagement
- Long‑term career opportunity for the right candidate
- Negotiable salary based on experience
If this sounds like you, please apply via the application button in strict confidence to Natalie Smith.
Organisation details will be shared with shortlisted candidates who meet the background criteria.
This role is open to Australian Citizens, Residents, or those with full work rights in Australia.